Fair revisions. Honest refunds.
You should never feel locked into a result you cannot use. Here is exactly how re-work and refunds are handled.
Last updated: August 2026
The pilot
The first engagement is designed to remove your risk. A pilot is offered free or at a fixed fee agreed in advance, precisely so you can judge quality before committing anything larger. If a fixed-fee pilot does not meet the scope we agreed, I will re-work it or refund that pilot fee — your call.
Included revision round
Every paid deliverable includes one round of revision within the originally agreed scope at no extra cost — for example, tightening the focus, reformatting to your template, clarifying notes, or following up on a specific reference. Just send your feedback within 14 days of delivery.
When a refund applies
- Work not started: if you cancel before I begin, any advance is refunded in full.
- Work in progress: if you cancel partway, you pay only for the work completed to that point; the balance of any advance is refunded.
- Delivered but off-scope: if a deliverable genuinely does not match the scope we agreed and a revision round cannot bring it into line, a fair partial or full refund is made depending on the gap.
When a refund does not apply
- The deliverable met the agreed scope but the findings were not what you hoped — a search that honestly finds strong prior art (or finds none) has still done its job. Search results cannot be guaranteed in your favour.
- A change of mind about scope after the work is complete (this is handled as a new, separately quoted task).
- Outcomes that depend on third parties — patent-office decisions, a client's own choices, or actions taken by your counsel.
As explained in the disclaimer, no search can be guaranteed exhaustive, so a refund is tied to whether the agreed scope and effort were delivered — not to the commercial result.
How to raise it
Email hello@ipcare360.com within 14 days of delivery, describe what is off, and I will respond within two working days with a revision, a partial refund, or a full refund as appropriate. I would always rather fix the work than lose your trust.
Refund method and timing
Approved refunds are returned by the original payment method (or a mutually agreed alternative) and are usually processed within 7–10 working days, subject to your payment provider's timelines.